For Used Network Equipment
Standard Warranty Policy
Our number one priority is YOU - our customers.
When our products ship to you, you receive the best! Packaged
professionally, full diagnostics, and technical specifications,
all right to your door in an easy, plug-n-play, excellent
condition. To show our customers the quality and service we
deliver, we provide our standard UsedMarconiFore.com One-Year
Limited Warranty on all network products sold to our retail
end-user customers only.
Our UsedMarconiFore.com One-Year Limited Warranty covers
equipment functionality against being in a non-operational
(broken) state, defective, or dead on arrival (DOA). It does not
cover software, software licenses and transfers, software
upgrades, or key codes. Items ordered incorrectly or by mistake
are not considered: DOA or defective. Mistaken and incorrect
orders are not covered under warranty. Our UsedMarconiFore.com
One-Year Limited Warranty is not transferable and is for the
original purchasing customer only. If any product is deemed
defective, we will repair or replace the product at our
discretion and determination.
The warranty period begins on the day of shipment. If the
product(s) under warranty are claimed to be defective, the
customer follows the warranty return policy described below.
Steps to Return DOA/Defective Equipment
RMA requests will be approved only if the product is still
within the stated warranty period and must be received by
UsedMarconiFore.com within 15 calendar days from the date the
RMA was issued. If it is not received within 15 calendar days
from the date the RMA was issued, the customer will be charged
the full price for both the defective product and the
replacement product. If we receive the product after 15 calendar
days, it will not be accepted by UsedMarconiFore.com and will
not be eligible for repair, replacement, or credit.
Call your account manager at (916) 415-9900 stating that you
have a defective part. Your account manager will open an RMA and
send you the appropriate forms to be completed. No products can
be returned without completed forms and management
authorization. Once these forms are returned, you may be
contacted by a network technician in an attempt to resolve the
problem remotely via phone or email. If payment of equipment has
not been made based on agreed upon invoiced terms, the RMA will
be held until such time as payment is made.
Upon receipt of a UsedMarconiFore.com RMA number, ship the
defective product to UsedMarconiFore.com with a copy of your
invoice, completed RMA form, and completed credit card
authorization form (if you desire advance replacement).
Unauthorized package(s) will be refused at the loading dock.
When the product is received at our testing facility and after
the testing procedures are complete, UsedMarconiFore.com will
determine the validity of the RMA and what action will take
place under the warranty such as repair, replacement, or credit
towards the customer's account.
When shipping defective products back to UsedMarconiFore.com,
customer assumes full responsibility for proper packaging
(original packaging or equivalent packaging that meets our
shipping standards), completion of required forms, and insurance
on the package. Packages that are damaged or lost in transit are
the responsibility of the customer. Charges to ship product back
to UsedMarconiFore.com will be the responsibility of the
customer. Shipping back to the customer will be at the expense
In the event of an advance replacement of product, contact your
account manager and provide a completed UsedMarconiFore.com
Credit Card Authorization Form, a completed RMA (Return
Merchandise Authorization Form), and the replacement product
will be shipped to you.
Under no circumstances shall UsedMarconiFore.com be held liable
for any damages or loss of profit. UsedMarconiFore.com is not
responsible for any of the costs associated or incurred by
customer during installation of product or software,
hardware/software compatibility issues, or problems arising from
modification of hardware. The value associated with this
UsedMarconiFore.com One-Year Limited Warranty does not exceed
the original hardware purchase price.
Terms stated in the customer's purchase order or terms and
conditions, etc. shall not supersede this warranty. This is
UsedMarconiFore.com One-Year Limited Warranty terms and
conditions of sale and set for the the final and complete
agreement between the customer and UsedMarconiFore.com.
If UsedMarconiFore.com deems the product to be mishandled,
mistreated, improperly installed or configured, electrical
stress, packaged incorrectly, upgraded incorrectly, misapplied,
misused, improperly installed, negligence, or defective due act
of God or accident, or abuse in any way - the warranty is
nullified. In addition, this warranty is nullified if any of the
following tampering conditions have been found with our labels
or seals (removed or broken), setup has been altered, changed,
or upgraded (inclusive of modules and/or line cards and/or
If it is determined during the testing of defective returned
equipment that hardware has been damaged due to any of the above
reasons, customer will be subject to any and all repair charges.
UsedMarconiFore.com does not cover upgrades or compatibility
with either previous or future releases of hardware or software.